{"id":11,"date":"2026-09-09T04:25:15","date_gmt":"2026-09-09T04:25:15","guid":{"rendered":"https:\/\/nirohelp.com\/docs\/11\/enabling-modules\/"},"modified":"2026-09-15T08:32:04","modified_gmt":"2026-09-15T02:32:04","slug":"enabling-modules","status":"publish","type":"nirohelp_doc","link":"https:\/\/nirohelp.com\/docs\/getting-started\/enabling-modules\/","title":{"rendered":"Turning modules on and off"},"content":{"rendered":"\n

NiroHelp ships two modules: Knowledge base<\/strong> (docs) and Support tickets<\/strong>.
\nEither can be switched off if you do not need it.<\/p>\n\n\n\n

Where the toggle lives<\/h2>\n\n\n\n
    \n
  1. Go to NiroHelp \u2192 Settings<\/strong>.<\/li>\n\n\n\n
  2. Open the General<\/strong> tab.<\/li>\n\n\n\n
  3. The Modules<\/strong> section has two checkboxes \u2014 Knowledge base<\/strong> and
    Support tickets<\/strong>.<\/li>\n\n\n\n
  4. Untick the one you do not need and Save changes<\/strong>.<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    Both are on by default.<\/p>\n\n\n\n

    Nothing stops you unticking both, but a site with neither has no NiroHelp
    \nfeatures left to configure.<\/p>\n\n\n\n

    What changes when a module is off<\/h2>\n\n\n\n

    Knowledge base off:<\/strong> the Documentation<\/strong> settings tab disappears and the
    \nTopics<\/strong> menu is removed. Your existing docs are untouched and come straight
    \nback when you switch the module on again.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Support tickets off:<\/strong> the Tickets<\/strong> and Emails<\/strong> settings tabs
    \ndisappear, the Reasons<\/strong> and Agents<\/strong> menus are removed, and Auto
    \nresponder<\/strong> drops out of the AI screen. Your existing tickets stay exactly
    \nwhere they are.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    General<\/strong>, Migration<\/strong> and Products<\/strong> are always available \u2014 Products is
    \nshared by both modules, so it stays registered either way.<\/p>\n\n\n\n

    The AI features live on their own screen, NiroHelp \u2192 AI<\/strong>, not in Settings.
    \nThey are optional and mostly independent of these two checkboxes. The one link
    \nis the Auto responder<\/strong>, which needs Support tickets and disappears without
    \nit.<\/p>\n\n\n\n

    A docs-only site, or a tickets-only site<\/h2>\n\n\n\n

    Turning a module off leaves no half-finished screens behind. If you only want a
    \nknowledge base, untick Support tickets<\/strong>. If you only run a ticket queue,
    \nuntick Knowledge base<\/strong>. The admin menu shrinks to match.<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"nirohelp_product":[],"nirohelp_topic":[2],"class_list":["post-11","nirohelp_doc","type-nirohelp_doc","status-publish","hentry","nirohelp_topic-getting-started"],"_links":{"self":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_doc\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_doc"}],"about":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/types\/nirohelp_doc"}],"author":[{"embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/media?parent=11"}],"wp:term":[{"taxonomy":"nirohelp_product","embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_product?post=11"},{"taxonomy":"nirohelp_topic","embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_topic?post=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}