{"id":11,"date":"2026-09-09T04:25:15","date_gmt":"2026-09-09T04:25:15","guid":{"rendered":"https:\/\/nirohelp.com\/docs\/11\/enabling-modules\/"},"modified":"2026-09-17T14:15:36","modified_gmt":"2026-09-17T08:15:36","slug":"enabling-modules","status":"publish","type":"nirohelp_doc","link":"https:\/\/nirohelp.com\/docs\/getting-started\/enabling-modules\/","title":{"rendered":"Turning modules on and off"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">NiroHelp ships two modules: <strong>Knowledge base<\/strong> (docs) and <strong>Support tickets<\/strong>. Either can be switched off if you do not need it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where the toggle lives<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>NiroHelp \u2192 Settings<\/strong>.<\/li>\n\n\n\n<li>Open the <strong>General<\/strong> tab.<\/li>\n\n\n\n<li>The <strong>Modules<\/strong> section has two checkboxes &#8211; <strong>Knowledge base<\/strong> and<br> <strong>Support tickets<\/strong>.<\/li>\n\n\n\n<li>Untick the one you do not need and <strong>Save changes<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1567\" height=\"529\" src=\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/NiroHelp-knowledge-base.webp\" alt=\"\" class=\"has-border-color has-ast-global-color-0-border-color wp-image-92\" style=\"border-width:2px;border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-left-radius:5px;border-bottom-right-radius:5px\" srcset=\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/NiroHelp-knowledge-base.webp 1567w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/NiroHelp-knowledge-base-300x101.webp 300w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/NiroHelp-knowledge-base-767x259.webp 767w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/NiroHelp-knowledge-base-1024x346.webp 1024w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/NiroHelp-knowledge-base-1536x519.webp 1536w\" sizes=\"auto, (max-width: 1567px) 100vw, 1567px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Both are on by default.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing stops you unticking both, but a site with neither has no NiroHelp features left to configure.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What changes when a module is off<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Knowledge base off:<\/strong> the <strong>Documentation<\/strong> settings tab disappears and the <strong>Topics<\/strong> menu is removed. Your existing docs are untouched and come straight back when you switch the module on again.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1409\" height=\"465\" src=\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/Knowledge-base.webp\" alt=\"\" class=\"has-border-color has-ast-global-color-0-border-color wp-image-93\" style=\"border-width:2px;border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-left-radius:5px;border-bottom-right-radius:5px\" srcset=\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/Knowledge-base.webp 1409w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/Knowledge-base-300x99.webp 300w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/Knowledge-base-767x253.webp 767w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/Knowledge-base-1024x338.webp 1024w\" sizes=\"auto, (max-width: 1409px) 100vw, 1409px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Support tickets off:<\/strong> the <strong>Tickets<\/strong> and <strong>Emails<\/strong> settings tabs disappear, the <strong>Reasons<\/strong> and <strong>Agents<\/strong> menus are removed, and <strong>Auto responder<\/strong> drops out of the AI screen. Your existing tickets stay exactly where they are.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1047\" height=\"347\" src=\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/modules-off.webp\" alt=\"modules off\" class=\"has-border-color has-ast-global-color-0-border-color wp-image-184\" style=\"border-width:2px;border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-left-radius:5px;border-bottom-right-radius:5px\" srcset=\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/modules-off.webp 1047w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/modules-off-300x99.webp 300w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/modules-off-1024x339.webp 1024w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/modules-off-768x255.webp 768w\" sizes=\"auto, (max-width: 1047px) 100vw, 1047px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>General<\/strong>, <strong>Migration<\/strong> and <strong>Products<\/strong> are always available  Products is shared by both modules, so it stays registered either way.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The AI features live on their own screen, <strong>NiroHelp \u2192 AI<\/strong>, not in Settings. They are optional and mostly independent of these two checkboxes. The one link is the <strong>Auto responder<\/strong>, which needs Support tickets and disappears without it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A docs-only site, or a tickets-only site<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Turning a module off leaves no half-finished screens behind. If you only want a knowledge base, untick <strong>Support tickets<\/strong>. If you only run a ticket queue, untick <strong>Knowledge base<\/strong>. The admin menu shrinks to match.<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"nirohelp_product":[],"nirohelp_topic":[2],"class_list":["post-11","nirohelp_doc","type-nirohelp_doc","status-publish","hentry","nirohelp_topic-getting-started"],"_links":{"self":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_doc\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_doc"}],"about":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/types\/nirohelp_doc"}],"author":[{"embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/media?parent=11"}],"wp:term":[{"taxonomy":"nirohelp_product","embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_product?post=11"},{"taxonomy":"nirohelp_topic","embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_topic?post=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}