{"id":12,"date":"2026-09-09T04:25:17","date_gmt":"2026-09-09T04:25:17","guid":{"rendered":"https:\/\/nirohelp.com\/docs\/12\/roles-and-permissions\/"},"modified":"2026-09-15T12:10:23","modified_gmt":"2026-09-15T06:10:23","slug":"roles-and-permissions","status":"publish","type":"nirohelp_doc","link":"https:\/\/nirohelp.com\/docs\/setup-configuration\/roles-and-permissions\/","title":{"rendered":"Roles and permissions"},"content":{"rendered":"\n

NiroHelp adds three WordPress roles when you activate it:<\/p>\n\n\n\n

Role<\/th>Intended for<\/th><\/tr><\/thead>
NiroHelp Manager<\/strong><\/td>Someone who runs the knowledge base and the ticket queue.<\/td><\/tr>
NiroHelp Agent<\/strong><\/td>Someone who answers tickets and nothing else.<\/td><\/tr>
NiroHelp User<\/strong><\/td>The client. Files tickets and reads their own conversation.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Standard WordPress Administrator<\/strong> users keep full access to everything.<\/p>\n\n\n\n

Assigning a role<\/h2>\n\n\n\n

1. Go to Users \u2192 All Users<\/strong>.<\/p>\n\n\n\n

2. Edit the user.<\/p>\n\n\n\n

\"Edit<\/figure>\n\n\n\n

3. Pick the NiroHelp role from the Role<\/strong> dropdown, or use a multi-role plugin to add it on top of an existing role.<\/p>\n\n\n\n

4. Click Update User<\/strong>.<\/p>\n\n\n\n

\"pick<\/figure>\n\n\n\n

Clients who submit a ticket from the front end are given the NiroHelp User role automatically when their account is created, so you never assign that one by hand. Account creation has to be allowed first \u2014 see Account creation below.<\/p>\n\n\n\n

What each role can reach in wp-admin today<\/h2>\n\n\n\n

This is narrower than the role names suggest, and it is worth reading before you hand someone a role and expect them to get to work.<\/p>\n\n\n\n

Screen<\/th>Administrator<\/th>Manager<\/th>Agent<\/th>User<\/th><\/tr><\/thead>
NiroHelp \u2192 Dashboard<\/td>yes<\/td>no<\/td>no<\/td>no<\/td><\/tr>
NiroHelp \u2192 AI<\/td>yes<\/td>no<\/td>no<\/td>no<\/td><\/tr>
NiroHelp \u2192 Settings<\/td>yes<\/td>no<\/td>no<\/td>no<\/td><\/tr>
NiroHelp \u2192 Agents<\/td>yes<\/td>no<\/td>no<\/td>no<\/td><\/tr>
Docs list and editor<\/td>yes<\/td>no<\/td>no<\/td>no<\/td><\/tr>
Tickets list and editor<\/td>yes<\/td>no<\/td>no<\/td>no<\/td><\/tr>
Topics \/ Reasons \/ Products<\/td>yes<\/td>yes<\/td>no<\/td>no<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

In practice:<\/p>\n\n\n\n