{"id":32,"date":"2026-09-09T04:25:47","date_gmt":"2026-09-09T04:25:47","guid":{"rendered":"https:\/\/nirohelp.com\/docs\/32\/custom-instructions\/"},"modified":"2026-09-09T04:26:10","modified_gmt":"2026-09-09T04:26:10","slug":"custom-instructions","status":"publish","type":"nirohelp_doc","link":"https:\/\/nirohelp.com\/docs\/ai-assistance\/custom-instructions\/","title":{"rendered":"Custom AI instructions"},"content":{"rendered":"

NiroHelp \u2192 AI \u2192 Instructions<\/strong> is a single box. What you write there is
\napplied to every answer the AI produces for your site \u2014 chatbot replies and
\nauto-responder replies alike.<\/p>\n

Use it for the rules the AI cannot work out from your docs: tone, what to
\nrefuse, and where to send someone your docs cannot help.<\/p>\n

The grey text is an example, not a value<\/h2>\n

The box shows this in grey:<\/p>\n

\n

Only answer using our own documentation. Never mention or recommend
\ncompetitor products. If the answer is not in the docs, say you are not sure
\nand point the user to support.<\/p>\n<\/blockquote>\n

That is placeholder text.<\/strong> An empty box stays empty and the service applies
\nits own defaults. Nothing is saved until you type something.<\/p>\n

Writing good instructions<\/h2>\n

Keep them short, concrete, and about behaviour<\/em> rather than content<\/em> \u2014 your
\ndocs are the content, and syncing is how you change that.<\/p>\n

Worth stating:<\/p>\n