{"id":35,"date":"2026-09-09T04:25:50","date_gmt":"2026-09-09T04:25:50","guid":{"rendered":"https:\/\/nirohelp.com\/docs\/35\/chatbot-conversation-storage\/"},"modified":"2026-09-17T12:07:16","modified_gmt":"2026-09-17T06:07:16","slug":"chatbot-conversation-storage","status":"publish","type":"nirohelp_doc","link":"https:\/\/nirohelp.com\/docs\/ai-assistance\/chatbot-conversation-storage\/","title":{"rendered":"Where chatbot conversations are kept"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The chatbot keeps the conversation on the visitor&#8217;s own browser. No chat history is stored on your site.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Per tab, and gone when the tab closes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The current conversation, and up to 20 previous ones from the same visit, live in the browser tab. <strong>Closing the tab clears all of it.<\/strong> A returning visitor starts with an empty chat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why not keep them longer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The chatbot is for questions in the moment. Keeping conversations for days puts the visitor&#8217;s history on their disk, needs an &#8220;are you sure you want to clear this?&#8221; screen, and tempts the widget into showing stale context back to the AI. Session-only storage avoids all three.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The &#8220;+ New&#8221; button<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Inside the panel the visitor can click <strong>+ New<\/strong> to file the current conversation away and start fresh. Filed conversations move into a list, capped at 20, and clicking any of them opens it again for re-reading. They vanish with the tab like everything else.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What the AI service receives<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Each question sends:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The question itself.<\/li>\n\n\n\n<li><strong>Up to the last 10 turns<\/strong> of the current conversation, so follow-ups make sense.<\/li>\n\n\n\n<li>Your site key.<\/li>\n\n\n\n<li><strong>The full address of the page the visitor is on<\/strong>, so the bot can answer &#8220;where am I?&#8221;. Note that this includes anything after the <code>?<\/code> \u2014 if your page addresses carry an identifier, that identifier is sent too.<\/li>\n\n\n\n<li>Your agent name, avatar, support email and ticket link, so the bot can offer them.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The service logs the question, the answer, how relevant it judged the answer, and the cost. <strong>It does not log the visitor&#8217;s address, browser fingerprint or anything that would identify them across visits.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reading the logs<\/h2>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1191\" height=\"629\" src=\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/view-logs.webp\" alt=\"view logs\" class=\"has-border-color has-ast-global-color-0-border-color wp-image-162\" style=\"border-width:2px;border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-left-radius:5px;border-bottom-right-radius:5px\" srcset=\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/view-logs.webp 1191w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/view-logs-300x158.webp 300w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/view-logs-1024x541.webp 1024w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/view-logs-768x406.webp 768w\" sizes=\"auto, (max-width: 1191px) 100vw, 1191px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>NiroHelp \u2192 AI \u2192 Chatbot \u2192 View logs<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>That screen has no data yet.<\/strong> The AI service does not offer the log feed, so the screen reports the service&#8217;s error rather than a list. This is on the service side, not something wrong with your site.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1183\" height=\"289\" src=\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/No-logs-found.webp\" alt=\"No logs found\" class=\"has-border-color has-ast-global-color-0-border-color wp-image-161\" style=\"border-width:2px;border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-left-radius:5px;border-bottom-right-radius:5px\" srcset=\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/No-logs-found.webp 1183w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/No-logs-found-300x73.webp 300w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/No-logs-found-1024x250.webp 1024w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/No-logs-found-768x188.webp 768w\" sizes=\"auto, (max-width: 1183px) 100vw, 1183px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Clearing a visitor&#8217;s chat<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">There is no button for it, and there is rarely a reason &#8211; closing the tab does the same thing. If you need to clear it as part of, say, a logout flow on your own site, that is a small piece of front-end work for a developer.<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"nirohelp_product":[],"nirohelp_topic":[9],"class_list":["post-35","nirohelp_doc","type-nirohelp_doc","status-publish","hentry","nirohelp_topic-ai-assistance"],"_links":{"self":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_doc\/35","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_doc"}],"about":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/types\/nirohelp_doc"}],"author":[{"embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/media?parent=35"}],"wp:term":[{"taxonomy":"nirohelp_product","embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_product?post=35"},{"taxonomy":"nirohelp_topic","embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_topic?post=35"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}