{"id":37,"date":"2026-09-09T04:25:52","date_gmt":"2026-09-09T04:25:52","guid":{"rendered":"https:\/\/nirohelp.com\/docs\/37\/disconnecting-and-reconnecting-ai\/"},"modified":"2026-09-09T04:25:52","modified_gmt":"2026-09-09T04:25:52","slug":"disconnecting-and-reconnecting-ai","status":"publish","type":"nirohelp_doc","link":"https:\/\/nirohelp.com\/docs\/ai-assistance\/disconnecting-and-reconnecting-ai\/","title":{"rendered":"Disconnecting and re-registering for AI"},"content":{"rendered":"<p>The AI features \u2014 chatbot, auto responder, Ask NiroHelp and doc sync \u2014 are tied<br \/>\nto a <strong>site key<\/strong> issued when you first registered. You can break that link at<br \/>\nany time and register again later.<\/p>\n<h2>Why you might disconnect<\/h2>\n<ul>\n<li>You are shutting the site down.<\/li>\n<li>You think the site key has leaked and want it invalidated.<\/li>\n<li>You are changing the contact email and want a clean re-registration.<\/li>\n<\/ul>\n<h2>How to disconnect<\/h2>\n<ol>\n<li>Go to <strong>NiroHelp \u2192 AI<\/strong>.<\/li>\n<li>Click <strong>Disconnect<\/strong> on the <strong>AI Connectivity<\/strong> card.<\/li>\n<li>Confirm.<\/li>\n<\/ol>\n<p>The service is told to invalidate your key, and your site&#8217;s copy of the name,<br \/>\nemail, key and connection status is cleared. The card goes back to the name and<br \/>\nemail form, and the AI menu disappears, because everything else on it configures<br \/>\nsomething the service runs.<\/p>\n<p><strong>Disconnecting always completes<\/strong>, even if the service cannot be reached at<br \/>\nthat moment \u2014 your site never gets stuck connected to a backend that is down.<\/p>\n<h2>What changes immediately<\/h2>\n<ul>\n<li><strong>Chatbots already deployed elsewhere stop working.<\/strong> They carry the old key<br \/>\n  and the service now rejects it.<\/li>\n<li><strong>The auto responder stops.<\/strong> Queued replies expire without posting.<\/li>\n<li><strong>Sync Docs, Instructions, Chatbot and Auto responder disappear<\/strong> from the<br \/>\n  screen.<\/li>\n<\/ul>\n<h2>What is <em>not<\/em> deleted<\/h2>\n<ul>\n<li><strong>Your docs.<\/strong> They are ordinary WordPress content.<\/li>\n<li><strong>Your ticket data.<\/strong><\/li>\n<li><strong>Your chatbot configuration<\/strong> \u2014 colours, agent name, business hours, all of<br \/>\n  it.<\/li>\n<li><strong>Your auto-responder settings<\/strong> \u2014 delay, threshold, author name.<\/li>\n<\/ul>\n<p>The last two sit dormant and come straight back when you reconnect.<\/p>\n<h2>Re-registering<\/h2>\n<p>Fill in the name and email on the Connectivity card and click <strong>Send Code<\/strong>, as<br \/>\nyou did the first time. Paste the new key into <strong>Site key<\/strong> and click<br \/>\n<strong>Verify<\/strong>.<\/p>\n<p><strong>The new key is different from the old one.<\/strong> Anywhere you pasted the chatbot<br \/>\nsnippet by hand needs the new snippet, and anywhere you installed the generated<br \/>\nplugin needs a re-download and reinstall.<\/p>\n<h2>Re-syncing afterwards<\/h2>\n<p>A fresh registration starts with an empty index. Click <strong>Sync Docs<\/strong> in the<br \/>\n<strong>Knowledge Base<\/strong> row to feed your documentation again. There is no way to<br \/>\ncarry the previous index over \u2014 it belonged to the old key.<\/p>\n<h2>When <em>not<\/em> to disconnect<\/h2>\n<p>Changing the agent name, the colour or any other chatbot setting needs no<br \/>\ndisconnect at all. Edit the fields on <strong>NiroHelp \u2192 AI \u2192 Chatbot<\/strong> and re-copy or<br \/>\nre-download the snippet. <strong>Disconnecting is for revoking the key, nothing<br \/>\nelse.<\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"nirohelp_product":[],"nirohelp_topic":[9],"class_list":["post-37","nirohelp_doc","type-nirohelp_doc","status-publish","hentry","nirohelp_topic-ai-assistance"],"_links":{"self":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_doc\/37","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_doc"}],"about":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/types\/nirohelp_doc"}],"author":[{"embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/media?parent=37"}],"wp:term":[{"taxonomy":"nirohelp_product","embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_product?post=37"},{"taxonomy":"nirohelp_topic","embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_topic?post=37"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}