{"id":37,"date":"2026-09-09T04:25:52","date_gmt":"2026-09-09T04:25:52","guid":{"rendered":"https:\/\/nirohelp.com\/docs\/37\/disconnecting-and-reconnecting-ai\/"},"modified":"2026-09-17T11:45:44","modified_gmt":"2026-09-17T05:45:44","slug":"disconnecting-and-reconnecting-ai","status":"publish","type":"nirohelp_doc","link":"https:\/\/nirohelp.com\/docs\/ai-assistance\/disconnecting-and-reconnecting-ai\/","title":{"rendered":"Disconnecting and re-registering for AI"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The AI features chatbot, auto responder, Ask NiroHelp and doc sync are tied to a <strong>site key<\/strong> issued when you first registered. You can break that link at any time and register again later.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why you might disconnect<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You are shutting the site down.<\/li>\n\n\n\n<li>You think the site key has leaked and want it invalidated.<\/li>\n\n\n\n<li>You are changing the contact email and want a clean re-registration.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to disconnect<\/h2>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1196\" height=\"471\" src=\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/disconnect-AI.webp\" alt=\"disconnect AI\" class=\"has-border-color has-ast-global-color-0-border-color wp-image-173\" style=\"border-width:2px;border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-left-radius:5px;border-bottom-right-radius:5px\" srcset=\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/disconnect-AI.webp 1196w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/disconnect-AI-300x118.webp 300w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/disconnect-AI-1024x403.webp 1024w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/disconnect-AI-768x302.webp 768w\" sizes=\"auto, (max-width: 1196px) 100vw, 1196px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>NiroHelp \u2192 AI<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Disconnect<\/strong> on the <strong>AI Connectivity<\/strong> card.<\/li>\n\n\n\n<li>Confirm.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The service is told to invalidate your key, and your site&#8217;s copy of the name, email, key and connection status is cleared. The card goes back to the name and email form, and the AI menu disappears, because everything else on it configures something the service runs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Disconnecting always completes<\/strong>, even if the service cannot be reached at that moment &#8211; your site never gets stuck connected to a backend that is down.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What changes immediately<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Chatbots already deployed elsewhere stop working.<\/strong> They carry the old key and the service now rejects it.<\/li>\n\n\n\n<li><strong>The auto responder stops.<\/strong> Queued replies expire without posting.<\/li>\n\n\n\n<li><strong>Sync Docs, Instructions, Chatbot and Auto responder disappear<\/strong> from the screen.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What is <em>not<\/em> deleted<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Your docs.<\/strong> They are ordinary WordPress content.<\/li>\n\n\n\n<li><strong>Your ticket data.<\/strong><\/li>\n\n\n\n<li><strong>Your chatbot configuration<\/strong> &#8211; colours, agent name, business hours, all of it.<\/li>\n\n\n\n<li><strong>Your auto-responder settings<\/strong> &#8211; delay, threshold, author name.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The last two sit dormant and come straight back when you reconnect.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Re-registering<\/h2>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"881\" height=\"327\" src=\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/Connect-AI.webp\" alt=\"Connect AI\" class=\"has-border-color has-ast-global-color-0-border-color wp-image-174\" style=\"border-width:2px;border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-left-radius:5px;border-bottom-right-radius:5px\" srcset=\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/Connect-AI.webp 881w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/Connect-AI-300x111.webp 300w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/Connect-AI-768x285.webp 768w\" sizes=\"auto, (max-width: 881px) 100vw, 881px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Fill in the name and email on the Connectivity card and click <strong>Send Code<\/strong>, as you did the first time. Paste the new key into <strong>Site key<\/strong> and click <strong>Verify<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The new key is different from the old one.<\/strong> Anywhere you pasted the chatbot snippet by hand needs the new snippet, and anywhere you installed the generated plugin needs a re-download and reinstall.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Re-syncing afterwards<\/h2>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1196\" height=\"471\" src=\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/sync-docs.webp\" alt=\"sync docs\" class=\"has-border-color has-ast-global-color-0-border-color wp-image-171\" style=\"border-width:2px;border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-left-radius:5px;border-bottom-right-radius:5px\" srcset=\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/sync-docs.webp 1196w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/sync-docs-300x118.webp 300w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/sync-docs-1024x403.webp 1024w, https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/sync-docs-768x302.webp 768w\" sizes=\"auto, (max-width: 1196px) 100vw, 1196px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A fresh registration starts with an empty index. Click <strong>Sync Docs<\/strong> in the <strong>Knowledge Base<\/strong> row to feed your documentation again. There is no way to carry the previous index over &#8211; it belonged to the old key.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When not to disconnect<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Changing the agent name, the colour or any other chatbot setting needs no disconnect at all. Edit the fields on <strong>NiroHelp \u2192 AI \u2192 Chatbot<\/strong> and re-copy or re-download the snippet. <strong>Disconnecting is for revoking the key, nothing else.<\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"nirohelp_product":[],"nirohelp_topic":[9],"class_list":["post-37","nirohelp_doc","type-nirohelp_doc","status-publish","hentry","nirohelp_topic-ai-assistance"],"_links":{"self":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_doc\/37","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_doc"}],"about":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/types\/nirohelp_doc"}],"author":[{"embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/media?parent=37"}],"wp:term":[{"taxonomy":"nirohelp_product","embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_product?post=37"},{"taxonomy":"nirohelp_topic","embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/nirohelp_topic?post=37"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}