{"id":38,"date":"2026-09-09T04:25:52","date_gmt":"2026-09-09T04:25:52","guid":{"rendered":"https:\/\/nirohelp.com\/docs\/38\/migrating-from-other-plugins\/"},"modified":"2026-09-17T12:37:29","modified_gmt":"2026-09-17T06:37:29","slug":"migrating-from-other-plugins","status":"publish","type":"nirohelp_doc","link":"https:\/\/nirohelp.com\/docs\/migration\/migrating-from-other-plugins\/","title":{"rendered":"Migrating from other plugins"},"content":{"rendered":"\n
NiroHelp includes built-in importers for the most common WordPress knowledge-base and helpdesk plugins. Migrations are batched, resumable, and safe to run more than once.<\/p>\n\n\n\n
Supported sources<\/h2>\n\n\n\n
Seven importers, in two groups.<\/p>\n\n\n\n
Knowledge base<\/strong><\/p>\n\n\n\n
Source<\/th>
What comes across<\/th><\/tr><\/thead>
BetterDocs<\/strong><\/td>
Articles and categories, as docs and topics.<\/td><\/tr>
weDocs<\/strong><\/td>
Container pages become topics; the pages beneath them become docs.<\/td><\/tr>
Echo Knowledge Base<\/strong><\/td>
Every knowledge base \u2014 articles and categories \u2014 as docs and topics.<\/td><\/tr>
BasePress<\/strong><\/td>
Articles and categories, as docs and topics.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
Tickets<\/strong><\/p>\n\n\n\n
Source<\/th>
What comes across<\/th><\/tr><\/thead>
Awesome Support<\/strong><\/td>
Tickets, replies, attachments, products and departments.<\/td><\/tr>
Tickets, replies, departments, products, priorities, custom fields and attachments.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
Running a migration<\/h2>\n\n\n\n
<\/figure>\n\n\n\n\n
Leave the old plugin installed and active.<\/strong> The importer reads its data directly, so it has to be there. Every source is listed whether or not it is available – an unavailable one is greyed out rather than hidden, so you can see the importer exists before installing anything.<\/li>\n\n\n\n
Go to NiroHelp \u2192 Settings \u2192 Migration<\/strong>.<\/li>\n\n\n\n
Find your source in the grid and click Migrate<\/strong>.<\/li>\n\n\n\n
Watch the progress summary.<\/li>\n<\/ol>\n\n\n\n
Each batch handles a small number of items and then hands back control, so a long migration does not time out. You can close the page and come back<\/strong> – progress is saved on the server, not in your browser, and the run picks up where it left off.<\/p>\n\n\n\n
The screen shows the importer’s own status wording. If a run has stalled, it will say so rather than rounding up to “finished”.<\/p>\n\n\n\n
It is safe to run twice<\/h2>\n\n\n\n
Every imported item is marked as having come from that source, and re-running skips anything already brought across. Migrating twice never creates duplicates<\/strong>, which makes it practical to migrate periodically while you transition.<\/p>\n\n\n\n
Undoing a migration<\/h2>\n\n\n\n
Each source has a Clean Up<\/strong> button beside Migrate<\/strong>. It deletes every NiroHelp doc or ticket that came from that source.<\/p>\n\n\n\n
Your original content is untouched<\/strong> \u2014 your BetterDocs articles, your Awesome Support tickets and so on all stay exactly where they are.<\/p>\n\n\n\n
What maps to what<\/h2>\n\n\n\n
From the old plugin<\/th>
Becomes in NiroHelp<\/th><\/tr><\/thead>
Article title and body<\/td>
The doc’s title and body<\/td><\/tr>
Category or section<\/td>
A Topic<\/strong><\/td><\/tr>
Featured image<\/td>
The doc’s featured image<\/td><\/tr>
Ticket<\/td>
A Ticket<\/strong><\/td><\/tr>
Reply or conversation entry<\/td>
A message in the ticket conversation<\/td><\/tr>
Attachment<\/td>
An attachment on the ticket<\/td><\/tr>
Product, department or category<\/td>
A Product<\/strong> or a Reason<\/strong><\/td><\/tr>
Priority<\/td>
The ticket’s Urgency<\/strong><\/td><\/tr>
Agent assignment<\/td>
The Assigned agent<\/strong><\/td><\/tr>
Custom fields<\/td>
Kept on the ticket<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
Tags are left in the source and are not migrated.<\/p>\n\n\n\n
Migrated ticket attachments are not the same as clients being able to upload files.<\/strong> Client uploads are switched off by design – see Roles and permissions<\/a>.<\/p>\n\n\n\n
![\"migration\"](\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/migration-e1789546248147.webp\")
<\/figure>\n\n\n\n![\"sync](\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/sync-docs.webp\")
<\/figure>\n\n\n\n![\"permalinks\"](\"https:\/\/nirohelp.com\/docs\/wp-content\/uploads\/2026\/09\/permalinks.webp\")
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