{"id":40,"date":"2026-09-09T04:25:55","date_gmt":"2026-09-09T04:25:55","guid":{"rendered":"https:\/\/nirohelp.com\/docs\/40\/getting-help\/"},"modified":"2026-09-09T04:26:12","modified_gmt":"2026-09-09T04:26:12","slug":"getting-help","status":"publish","type":"nirohelp_doc","link":"https:\/\/nirohelp.com\/docs\/troubleshooting-support\/getting-help\/","title":{"rendered":"Getting help"},"content":{"rendered":"

Try these first<\/h2>\n
    \n
  1. Common problems and fixes<\/a>.<\/strong> Most reports turn out
    \n to be one of the entries there.<\/li>\n
  2. The guide for the feature you are using.<\/strong> Each section of this manual
    \n documents what a feature does not<\/em> do as carefully as what it does, and a
    \n surprising number of “bugs” are documented behaviour.<\/li>\n
  3. Ask NiroHelp<\/a><\/strong>, if your
    \n question is about your own numbers rather than about the plugin. Who is at
    \n capacity right now?<\/em> and what docs are we missing?<\/em> are questions it answers
    \n directly from your site.<\/li>\n<\/ol>\n

    Narrowing down a problem<\/h2>\n

    Two checks resolve a large share of reports before you write anything:<\/p>\n

    Switch to a default theme, and deactivate other plugins.<\/strong> If the problem
    \ndisappears, it is a conflict rather than a NiroHelp fault \u2014 reactivate one at a
    \ntime to find which one.<\/p>\n

    Try it as an administrator.<\/strong> A screen that is missing or empty for one person
    \nand fine for an administrator is a permissions question, not a fault. See
    \n    Roles and permissions<\/a>.<\/p>\n

    What to include when you ask<\/h2>\n

    The more of this you send, the faster the answer:<\/p>\n