{"id":78,"date":"2026-09-10T16:32:47","date_gmt":"2026-09-10T10:32:47","guid":{"rendered":"https:\/\/nirohelp.com\/docs\/?post_type=niroroadmap_item&#038;p=78"},"modified":"2026-10-15T15:15:53","modified_gmt":"2026-10-15T09:15:53","slug":"manager-agent-customer-roles","status":"publish","type":"niroroadmap_item","link":"https:\/\/nirohelp.com\/docs\/tasks\/manager-agent-customer-roles\/","title":{"rendered":"Manager, Agent &amp; Customer Roles"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Give each NiroHelp user access based on their responsibilities. With dedicated support roles, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Allow managers to oversee support operations<\/li>\n\n\n\n<li>Let agents access the tickets and tools required for their work<\/li>\n\n\n\n<li>Give customers access to their own support conversations<\/li>\n\n\n\n<li>Restrict administrative capabilities appropriately<\/li>\n\n\n\n<li>Keep internal support information separated from customer access<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Outcome:<\/strong> every participant gets the access they need without exposing unrelated support or administrative data.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"niroroadmap_status":[17],"niroroadmap_product":[18],"niroroadmap_tag":[],"class_list":["post-78","niroroadmap_item","type-niroroadmap_item","status-publish","hentry","niroroadmap_status-already-shipped","niroroadmap_product-nirohelp"],"_links":{"self":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/niroroadmap_item\/78","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/niroroadmap_item"}],"about":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/types\/niroroadmap_item"}],"author":[{"embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/comments?post=78"}],"wp:attachment":[{"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/media?parent=78"}],"wp:term":[{"taxonomy":"niroroadmap_status","embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/niroroadmap_status?post=78"},{"taxonomy":"niroroadmap_product","embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/niroroadmap_product?post=78"},{"taxonomy":"niroroadmap_tag","embeddable":true,"href":"https:\/\/nirohelp.com\/docs\/wp-json\/wp\/v2\/niroroadmap_tag?post=78"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}