{"id":51,"date":"2026-09-10T15:32:46","date_gmt":"2026-09-10T09:32:46","guid":{"rendered":"https:\/\/nirohelp.com\/docs\/?page_id=51"},"modified":"2026-09-26T21:52:47","modified_gmt":"2026-09-26T15:52:47","slug":"roadmap","status":"publish","type":"page","link":"https:\/\/nirohelp.com\/docs\/roadmap\/","title":{"rendered":"Roadmap"},"content":{"rendered":"<div class=\"nr-board\">\n\n\n<div class=\"nr-kanban-columns\" data-nr-view=\"board\" data-nr-per-column=\"10\">\n\t\t\t<section class=\"nr-kanban-column\" id=\"nr-stage-15\" data-stage=\"15\" style=\"--nr-stage-color: #ff8800;\">\n\n\t\t\t<header class=\"nr-kanban-column-header\">\n\t\t\t\t<span class=\"nr-stage-dot\" aria-hidden=\"true\"><\/span>\n\t\t\t\t<h3 class=\"nr-stage-name\">\n\t\t\t\t\t\t\t\t\t\t\tUp Next\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t<span class=\"nr-stage-count\">5<\/span>\n\t\t\t<\/header>\n\n\t\t\t<div class=\"nr-kanban-list\" data-empty=\"Nothing here yet\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-59\" data-task=\"59\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Human Live Chat<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">1<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-60\" data-task=\"60\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Omnichannel Inbox<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-62\" data-task=\"62\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Private Ticket Notes<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-65\" data-task=\"65\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Ticket-to-KB Article<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-63\" data-task=\"63\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Ticket Time Tracking<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<button type=\"button\" class=\"nr-load-more\" data-nr-load-more hidden>Load more<\/button>\n\t\t\t\t\t<\/section>\n\t\t\t<section class=\"nr-kanban-column\" id=\"nr-stage-16\" data-stage=\"16\" style=\"--nr-stage-color: #d3dc56;\">\n\n\t\t\t<header class=\"nr-kanban-column-header\">\n\t\t\t\t<span class=\"nr-stage-dot\" aria-hidden=\"true\"><\/span>\n\t\t\t\t<h3 class=\"nr-stage-name\">\n\t\t\t\t\t\t\t\t\t\t\tIn Progress\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t<span class=\"nr-stage-count\">3<\/span>\n\t\t\t<\/header>\n\n\t\t\t<div class=\"nr-kanban-list\" data-empty=\"Nothing here yet\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-64\" data-task=\"64\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Resolved Ticket Learning<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-66\" data-task=\"66\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Multilingual AI Support<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-61\" data-task=\"61\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">WooCommerce Ticket Context<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<button type=\"button\" class=\"nr-load-more\" data-nr-load-more hidden>Load more<\/button>\n\t\t\t\t\t<\/section>\n\t\t\t<section class=\"nr-kanban-column\" id=\"nr-stage-17\" data-stage=\"17\" style=\"--nr-stage-color: #53ca5b;\">\n\n\t\t\t<header class=\"nr-kanban-column-header\">\n\t\t\t\t<span class=\"nr-stage-dot\" aria-hidden=\"true\"><\/span>\n\t\t\t\t<h3 class=\"nr-stage-name\">\n\t\t\t\t\t\t\t\t\t\t\tAlready Shipped\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t<span class=\"nr-stage-count\">26<\/span>\n\t\t\t<\/header>\n\n\t\t\t<div class=\"nr-kanban-list\" data-empty=\"Nothing here yet\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-57\" data-task=\"57\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Inbound Email Piping<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">2<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-58\" data-task=\"58\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Multiple Business Inboxes<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">3<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-80\" data-task=\"80\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Unlimited Agents &amp; Tickets<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-91\" data-task=\"91\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">One-Click Migration from Seven Plugins<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-90\" data-task=\"90\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Support Copilot<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-89\" data-task=\"89\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Ticket Risk Ranking &amp; Customer Sentiment<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">1<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-88\" data-task=\"88\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">360\u00b0 Support Dashboard<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-87\" data-task=\"87\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">No-API-Key AI Access<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-86\" data-task=\"86\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Low-Confidence Human Fallback<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-85\" data-task=\"85\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\">\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">AI Confidence Threshold<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-84\" data-task=\"84\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\" data-nr-over>\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">AI Ticket Auto-Responder<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-83\" data-task=\"83\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\" data-nr-over>\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Chatbot Page Targeting &amp; Business Hours<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-82\" data-task=\"82\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\" data-nr-over>\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">One-Line Chatbot Embed<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-81\" data-task=\"81\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\" data-nr-over>\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">AI Chatbot &amp; Auto-Responder<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-67\" data-task=\"67\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\" data-nr-over>\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Live Article Search<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-79\" data-task=\"79\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\" data-nr-over>\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Customizable Notification Emails<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-78\" data-task=\"78\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\" data-nr-over>\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Manager, Agent &amp; Customer Roles<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-77\" data-task=\"77\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\" data-nr-over>\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Embeddable Ticket Form<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-76\" data-task=\"76\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\" data-nr-over>\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Custom Ticket Fields<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-75\" data-task=\"75\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\" data-nr-over>\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Automatic Ticket Assignment<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-74\" data-task=\"74\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\" data-nr-over>\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Ticket Status Automation<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-73\" data-task=\"73\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\" data-nr-over>\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Knowledge Base List Caching<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-72\" data-task=\"72\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\" data-nr-over>\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Article Display Controls<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-71\" data-task=\"71\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\" data-nr-over>\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Helpful \/ Not Helpful Voting<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-70\" data-task=\"70\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\" data-nr-over>\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">WordPress Article Editor<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<article class=\"nr-kanban-item\" id=\"nr-task-69\" data-task=\"69\" tabindex=\"0\" role=\"button\" aria-haspopup=\"dialog\" data-tags=\"[]\" data-nr-over>\n\t\t\t\t\t\t<h4 class=\"nr-task-title\">Knowledge Base Topics<\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"nr-task-meta\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes\" title=\"Upvotes\">\n\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"nr-task-votes-count\">0<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<button type=\"button\" class=\"nr-load-more\" data-nr-load-more>Load more<\/button>\n\t\t\t\t\t<\/section>\n\t<\/div>\n<\/div><!-- .nr-board -->\n\n<div class=\"nr-modal-overlay\" id=\"nr-modal-overlay\" style=\"display: none;\">\n\t<div class=\"nr-modal\" id=\"nr-modal\" role=\"dialog\" aria-modal=\"true\" aria-labelledby=\"nr-modal-title\">\n\t\t<button type=\"button\" class=\"nr-close-modal\" id=\"nr-close-modal\" aria-label=\"Close\">&times;<\/button>\n\n\t\t<div id=\"nr-modal-content\">\n\t\t\t<input type=\"hidden\" id=\"nr-modal-id\">\n\n\t\t\t<div class=\"nr-modal-cover\" id=\"nr-modal-cover\" hidden><\/div>\n\n\t\t\t<div class=\"nr-modal-labels\">\n\t\t\t\t<div class=\"nr-modal-stage\" id=\"nr-modal-stage\"><span class=\"nr-stage-dot\" aria-hidden=\"true\"><\/span><span id=\"nr-modal-stage-name\"><\/span><\/div>\n\t\t\t\t<ul class=\"nr-tags\" id=\"nr-modal-tags\"><\/ul>\n\t\t\t<\/div>\n\t\t\t<h2 id=\"nr-modal-title\"><\/h2>\n\n\t\t\t<div class=\"nr-vote-buttons\">\n\t\t\t\t<button type=\"button\" id=\"nr-upvote\" data-type=\"upvote\" class=\"nr-vote-btn\">\n\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 4l6 8H4z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\tUpvote\t\t\t\t\t<span class=\"nr-vote-count\" id=\"nr-upvote-count\">0<\/span>\n\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"nr-downvote\" data-type=\"downvote\" class=\"nr-vote-btn\">\n\t\t\t\t\t\t<svg viewBox=\"0 0 20 20\" aria-hidden=\"true\"><path d=\"M10 16L4 8h12z\" fill=\"currentColor\"\/><\/svg>\n\t\t\t\t\t\tDownvote\t\t\t\t\t\t<span class=\"nr-vote-count\" 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