{"id":51,"date":"2026-09-10T15:32:46","date_gmt":"2026-09-10T09:32:46","guid":{"rendered":"https:\/\/nirohelp.com\/docs\/?page_id=51"},"modified":"2026-09-10T15:32:46","modified_gmt":"2026-09-10T09:32:46","slug":"roadmap","status":"publish","type":"page","link":"https:\/\/nirohelp.com\/docs\/roadmap\/","title":{"rendered":"Roadmap"},"content":{"rendered":"<div class=\"er-flex er-justify-center er-space-x-4 er-mt-10 er-kanban-columns\">\n\t\t\t<div class=\"er-kanban-column\" id=\"er-stage-15\" style=\"background: #ff8800;\">\n\t\t\t\n\t\t\t<h3 class=\"er-text-xl er-font-bold er-mb-4\">\n\t\t\t\t\t\t\t\t\tUp Next\t\t\t\t\n\t\t\t\t<span>(9)<\/span>\n\t\t\t<\/h3>\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-58\">Multiple Business Inboxes<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-59\">Human Live Chat<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-60\">Omnichannel Inbox<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-61\">WooCommerce Ticket Context<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-62\">Private Ticket Notes<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-63\">Ticket Time Tracking<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-64\">Resolved Ticket Learning<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-65\">Ticket-to-KB Article<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-66\">Multilingual AI Support<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"er-kanban-column\" id=\"er-stage-16\" style=\"background: #d3dc56;\">\n\t\t\t\n\t\t\t<h3 class=\"er-text-xl er-font-bold er-mb-4\">\n\t\t\t\t\t\t\t\t\tIn Progress\t\t\t\t\n\t\t\t\t<span>(1)<\/span>\n\t\t\t<\/h3>\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-57\">Inbound Email Piping<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"er-kanban-column\" id=\"er-stage-17\" style=\"background: #53ca5b;\">\n\t\t\t\n\t\t\t<h3 class=\"er-text-xl er-font-bold er-mb-4\">\n\t\t\t\t\t\t\t\t\tAlready Shipped\t\t\t\t\n\t\t\t\t<span>(24)<\/span>\n\t\t\t<\/h3>\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-80\">Unlimited Agents &amp; Tickets<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-91\">One-Click Migration from Seven Plugins<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-90\">Support Copilot<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-89\">Ticket Risk Ranking &amp; Customer Sentiment<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-88\">360\u00b0 Support Dashboard<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-87\">No-API-Key AI Access<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-86\">Low-Confidence Human Fallback<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-85\">AI Confidence Threshold<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-84\">AI Ticket Auto-Responder<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-83\">Chatbot Page Targeting &amp; Business Hours<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-82\">One-Line Chatbot Embed<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-81\">AI Chatbot &amp; Auto-Responder<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-67\">Live Article Search<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-79\">Customizable Notification Emails<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-78\">Manager, Agent &amp; Customer Roles<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-77\">Embeddable Ticket Form<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-76\">Custom Ticket Fields<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-75\">Automatic Ticket Assignment<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-74\">Ticket Status Automation<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-73\">Knowledge Base List Caching<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-72\">Article Display Controls<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-71\">Helpful \/ Not Helpful Voting<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-70\">WordPress Article Editor<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"er-kanban-item\" id=\"er-task-69\">Knowledge Base Topics<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n\n<div class=\"er-modal-overlay er-hidden\" id=\"er-modal-overlay\">\n\t<div class=\"er-modal er-hidden\" id=\"er-modal\">\n\t\t<span class=\"er-close-modal\" id=\"er-close-modal\">&times;<\/span>\n\n\t\t<div id=\"er-modal-content\" class=\"er-text-gray-700\">\n\t\t\t<input type=\"hidden\" id=\"er-modal-id\">\n\t\t\t<h2 id=\"er-modal-title\" class=\"er-text-2xl er-font-bold er-mb-4\">Task Title<\/h2>\n\n\t\t\t<div class=\"er-flex er-items-center er-space-x-2 er-mb-4\">\n\t\t\t\t<span id=\"er-upvote\" data-type=\"upvote\" class=\"er-vote-btn er-flex er-items-center er-space-x-2\">\n\t\t\t\t\t\ud83d\udc4d Upvote\t\t\t\t\t(<span class=\"er-vote-count\" id=\"er-upvote-count\">0<\/span>)\n\t\t\t\t<\/span>\n\t\t\t\t<span id=\"er-downvote\" data-type=\"downvote\" class=\"er-vote-btn er-flex er-items-center er-space-x-2\">\n\t\t\t\t\t\ud83d\udc4e Downvote\t\t\t\t\t(<span class=\"er-vote-count\" id=\"er-downvote-count\">0<\/span>)\n\t\t\t\t<\/span>\n\t\t\t<\/div>\n\n\t\t\t<div id=\"er-modal-description\" 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