{"id":6,"date":"2026-09-09T04:13:58","date_gmt":"2026-09-09T04:13:58","guid":{"rendered":"https:\/\/nirohelp.com\/docs\/docs\/"},"modified":"2026-09-09T04:13:58","modified_gmt":"2026-09-09T04:13:58","slug":"docs","status":"publish","type":"page","link":"https:\/\/nirohelp.com\/docs\/","title":{"rendered":"Docs"},"content":{"rendered":"<form method=\"get\" id=\"nirohelp-docs-doc-search\">\n\t<div id=\"nirohelp-docs-search-wrapper\">\n\t    <input id=\"nirohelp-docs-search-input\" type=\"text\" name=\"s\" placeholder=\"Search...\" autocomplete=\"off\" \/>\n\t    <span id=\"nirohelp-docs-search-icon\">&#x1F50D;<\/span>\n\t<\/div>\n\t<div id=\"nirohelp-docs-search-results\" style=\"display: none;\">\n\t\t<ul class=\"nirohelp-docs-docs-result\"><\/ul>\n\t<\/div>\n<\/form><div class=\"nirohelp-docs-doc-container\">\n    <div class=\"nirohelp-docs-lists\">\n                    <div class=\"nirohelp-docs-topic\" id=\"nirohelp-docs-topic-2\" style=\"background: ;\">\n                <h3 class=\"nirohelp-docs-topic-name\">\ud83d\udcc2 Getting Started<\/h3>\n\n                <div class=\"nirohelp-docs-topic-docs\">\n                                                                    <ul class=\"nirohelp-docs-docs\">\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-9\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/getting-started\/installing-nirohelp\/\">\n                                        Installing NiroHelp                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-10\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/getting-started\/first-run-setup\/\">\n                                        First-run setup: pages and shortcodes                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-11\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/getting-started\/enabling-modules\/\">\n                                        Turning modules on and off                                    <\/a>\n                                <\/li>\n                                                    <\/ul>\n\n                        \n                                    <\/div>\n            <\/div>\n                    <div class=\"nirohelp-docs-topic\" id=\"nirohelp-docs-topic-3\" style=\"background: ;\">\n                <h3 class=\"nirohelp-docs-topic-name\">\ud83d\udcc2 Setup &amp; Configuration<\/h3>\n\n                <div class=\"nirohelp-docs-topic-docs\">\n                                                                    <ul class=\"nirohelp-docs-docs\">\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-12\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/setup-configuration\/roles-and-permissions\/\">\n                                        Roles and permissions                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-13\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/setup-configuration\/settings-reference\/\">\n                                        Settings reference                                    <\/a>\n                                <\/li>\n                                                    <\/ul>\n\n                        \n                                    <\/div>\n            <\/div>\n                    <div class=\"nirohelp-docs-topic\" id=\"nirohelp-docs-topic-4\" style=\"background: ;\">\n                <h3 class=\"nirohelp-docs-topic-name\">\ud83d\udcc2 Knowledge Base<\/h3>\n\n                <div class=\"nirohelp-docs-topic-docs\">\n                                                                    <ul class=\"nirohelp-docs-docs\">\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-14\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/knowledge-base\/creating-your-first-doc\/\">\n                                        Creating your first doc                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-15\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/knowledge-base\/topics-and-products\/\">\n                                        Organizing docs with Topics and Products                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-16\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/knowledge-base\/doc-urls\/\">\n                                        Doc URLs                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-17\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/knowledge-base\/code-blocks-and-images\/\">\n                                        Code blocks, image zoom and heading links                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-18\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/knowledge-base\/doc-voting\/\">\n                                        Reader voting on docs                                    <\/a>\n                                <\/li>\n                                                    <\/ul>\n\n                        \n                                    <\/div>\n            <\/div>\n                    <div class=\"nirohelp-docs-topic\" id=\"nirohelp-docs-topic-5\" style=\"background: ;\">\n                <h3 class=\"nirohelp-docs-topic-name\">\ud83d\udcc2 Ticket Management<\/h3>\n\n                <div class=\"nirohelp-docs-topic-docs\">\n                                                                    <ul class=\"nirohelp-docs-docs\">\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-19\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/ticket-management\/submitting-and-managing-tickets\/\">\n                                        Submitting and managing tickets                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-20\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/ticket-management\/client-login\/\">\n                                        Client login                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-21\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/ticket-management\/ticket-form-fields\/\">\n                                        Building the ticket form                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-22\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/ticket-management\/reasons\/\">\n                                        Reasons                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-23\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/ticket-management\/urgency-levels\/\">\n                                        Urgency levels                                    <\/a>\n                                <\/li>\n                                                    <\/ul>\n\n                        \n                                    <\/div>\n            <\/div>\n                    <div class=\"nirohelp-docs-topic\" id=\"nirohelp-docs-topic-6\" style=\"background: ;\">\n                <h3 class=\"nirohelp-docs-topic-name\">\ud83d\udcc2 Email &amp; Notifications<\/h3>\n\n                <div class=\"nirohelp-docs-topic-docs\">\n                                                                    <ul class=\"nirohelp-docs-docs\">\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-24\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/email-notifications\/notification-emails\/\">\n                                        Notification emails and placeholders                                    <\/a>\n                                <\/li>\n                                                    <\/ul>\n\n                        \n                                    <\/div>\n            <\/div>\n                    <div class=\"nirohelp-docs-topic\" id=\"nirohelp-docs-topic-7\" style=\"background: ;\">\n                <h3 class=\"nirohelp-docs-topic-name\">\ud83d\udcc2 Workflows &amp; Automation<\/h3>\n\n                <div class=\"nirohelp-docs-topic-docs\">\n                                                                    <ul class=\"nirohelp-docs-docs\">\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-25\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/workflows-automation\/ticket-statuses\/\">\n                                        Ticket statuses and automatic transitions                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-26\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/workflows-automation\/auto-assigning-agents\/\">\n                                        Auto-assigning agents to new tickets                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-27\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/workflows-automation\/ai-auto-responder\/\">\n                                        The AI auto responder                                    <\/a>\n                                <\/li>\n                                                    <\/ul>\n\n                        \n                                    <\/div>\n            <\/div>\n                    <div class=\"nirohelp-docs-topic\" id=\"nirohelp-docs-topic-8\" style=\"background: ;\">\n                <h3 class=\"nirohelp-docs-topic-name\">\ud83d\udcc2 Reports &amp; Analytics<\/h3>\n\n                <div class=\"nirohelp-docs-topic-docs\">\n                                                                    <ul class=\"nirohelp-docs-docs\">\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-28\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/reports-analytics\/the-dashboard\/\">\n                                        The dashboard                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-29\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/reports-analytics\/ask-nirohelp\/\">\n                                        Ask NiroHelp \u2014 the admin assistant                                    <\/a>\n                                <\/li>\n                                                    <\/ul>\n\n                        \n                                    <\/div>\n            <\/div>\n                    <div class=\"nirohelp-docs-topic\" id=\"nirohelp-docs-topic-9\" style=\"background: ;\">\n                <h3 class=\"nirohelp-docs-topic-name\">\ud83d\udcc2 AI Assistance<\/h3>\n\n                <div class=\"nirohelp-docs-topic-docs\">\n                                                                    <ul class=\"nirohelp-docs-docs\">\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-30\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/ai-assistance\/registering-for-ai\/\">\n                                        Registering your site for AI features                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-31\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/ai-assistance\/syncing-docs\/\">\n                                        Syncing docs to the AI                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-32\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/ai-assistance\/custom-instructions\/\">\n                                        Custom AI instructions                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-33\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/ai-assistance\/embedding-the-chatbot\/\">\n                                        Putting the chatbot on a website                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-34\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/ai-assistance\/customizing-the-chatbot\/\">\n                                        Customizing the chatbot                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-35\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/ai-assistance\/chatbot-conversation-storage\/\">\n                                        Where chatbot conversations are kept                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-36\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/ai-assistance\/download-plugin-shortcut\/\">\n                                        The &quot;Download Plugin&quot; shortcut                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-37\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/ai-assistance\/disconnecting-and-reconnecting-ai\/\">\n                                        Disconnecting and re-registering for AI                                    <\/a>\n                                <\/li>\n                                                    <\/ul>\n\n                        \n                                    <\/div>\n            <\/div>\n                    <div class=\"nirohelp-docs-topic\" id=\"nirohelp-docs-topic-10\" style=\"background: ;\">\n                <h3 class=\"nirohelp-docs-topic-name\">\ud83d\udcc2 Migration<\/h3>\n\n                <div class=\"nirohelp-docs-topic-docs\">\n                                                                    <ul class=\"nirohelp-docs-docs\">\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-38\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/migration\/migrating-from-other-plugins\/\">\n                                        Migrating from other plugins                                    <\/a>\n                                <\/li>\n                                                    <\/ul>\n\n                        \n                                    <\/div>\n            <\/div>\n                    <div class=\"nirohelp-docs-topic\" id=\"nirohelp-docs-topic-11\" style=\"background: ;\">\n                <h3 class=\"nirohelp-docs-topic-name\">\ud83d\udcc2 Troubleshooting &amp; Support<\/h3>\n\n                <div class=\"nirohelp-docs-topic-docs\">\n                                                                    <ul class=\"nirohelp-docs-docs\">\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-39\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/troubleshooting-support\/common-problems\/\">\n                                        Common problems and fixes                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-40\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/troubleshooting-support\/getting-help\/\">\n                                        Getting help                                    <\/a>\n                                <\/li>\n                                                    <\/ul>\n\n                        \n                                    <\/div>\n            <\/div>\n                    <div class=\"nirohelp-docs-topic\" id=\"nirohelp-docs-topic-12\" style=\"background: ;\">\n                <h3 class=\"nirohelp-docs-topic-name\">\ud83d\udcc2 Developers<\/h3>\n\n                <div class=\"nirohelp-docs-topic-docs\">\n                                                                    <ul class=\"nirohelp-docs-docs\">\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-41\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/developers\/embedding-the-ticket-ui\/\">\n                                        Embedding the ticket form on another site                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-42\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/developers\/rest-api-reference\/\">\n                                        REST API reference                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-43\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/developers\/action-hooks\/\">\n                                        Action hooks reference                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-44\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/developers\/filter-hooks\/\">\n                                        Filter hooks reference                                    <\/a>\n                                <\/li>\n                                                            <li class=\"\" id=\"nirohelp-docs-doc-45\">\n                                    \ud83d\udcc4 <a href=\"https:\/\/nirohelp.com\/docs\/developers\/translating-nirohelp\/\">\n                                        Translating NiroHelp                                    <\/a>\n                                <\/li>\n                                                    <\/ul>\n\n                        \n                                    <\/div>\n            <\/div>\n            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