Give support agents relevant WooCommerce customer and order information directly beside each ticket. With WooCommerce ticket context, agents can:

• Match ticket senders with their WooCommerce customer accounts
• View recent orders, order numbers, statuses, totals, and purchase dates
• See purchased products, variations, quantities, and payment information
• Review shipping, refund, coupon, and subscription details when available
• Open the relevant customer or order record from the ticket
• Control access to sensitive store information through agent permissions

Outcome: agents can investigate order-related questions faster without repeatedly searching the WooCommerce dashboard or asking customers for information already available.