Control where the chatbot appears and how it behaves when the support team is unavailable. With targeting and business-hour controls, you can:

• Select the pages where the widget should appear
• Exclude pages where chat support is unnecessary
• Define normal support hours
• Adjust chatbot behavior outside those hours
• Create a more intentional support experience across the website

Outcome: businesses can show the chatbot in the right context and set appropriate expectations about support availability.