Keep the AI silent when it does not have enough evidence to answer reliably. With low-confidence fallback, NiroHelp can:
- Compare AI confidence with the administrator’s selected threshold
- Avoid posting uncertain answers
- Leave unresolved tickets for the support team
- Preserve the customer’s original request and context
- Support a controlled transition from automation to human assistance
Outcome: customers receive human help when the AI cannot provide a sufficiently reliable answer.