Turn incoming support emails into organized tickets inside NiroHelp. Customers can open and continue conversations directly from their preferred email client. With inbound email piping, you can:

• Connect support addresses using IMAP or Google and Microsoft OAuth
• Automatically create a ticket when a customer sends a new email
• Add email replies to the correct ticket conversation
• Preserve attachments, sender information, timestamps, and email threads
• Send agent replies back to the customer by email
• Apply assignment, priority, status, and automation rules to email-generated tickets

Outcome: customers receive support without visiting a portal, while agents manage the complete conversation inside NiroHelp.