Bring customer conversations from supported communication channels into one shared workspace. With the omnichannel inbox, you can:

• Manage email, support tickets, AI chats, live chats, and connected channels
• View a unified conversation history for each customer
• Reply through the original channel from inside NiroHelp
• Route conversations based on channel, topic, priority, or team
• Prevent duplicate replies by showing ownership and agent activity
• Filter performance reports by channel or inbox

Outcome: support teams can manage every customer conversation from one place while maintaining context across channels.