Allow customers to speak with a real support agent through the same chat interface used by the AI chatbot. With human live chat, you can:

• Transfer conversations from the AI chatbot to an available agent
• Give agents the complete AI conversation and customer context
• Assign chats manually or automatically based on availability
• Show typing indicators, online status, and message delivery updates
• Use saved replies and internal notes during conversations
• Convert chat transcripts into tickets for follow-up

Outcome: customers receive immediate human assistance when AI cannot resolve the issue, without repeating their questions or switching channels.