Provide AI-powered assistance to customers in their preferred language. With multilingual AI support, you can:
- Automatically detect the language used by the customer
- Respond in the same language throughout the conversation
- Search relevant knowledge base content across supported languages
- Translate customer messages for agents when needed
- Help agents write or translate replies while preserving the original meaning
- Configure supported languages and preferred terminology
- Store both the original and translated conversation for reference
Outcome: businesses can support a wider customer base without maintaining a separate support team for every language.