Switching from Awesome Support to NiroHelp
Your tickets, their replies and attachments move across in one click, with products and departments intact. Then add a knowledge base, and an AI that answers tickets from it — in the same plugin.
Free plan on WordPress.org · Tickets are copied, not moved
The mapping
- AWESOME SUPPORTTickets
- NIROHELPTickets
- AWESOME SUPPORTReplies
- NIROHELPReplies
- AWESOME SUPPORTProducts
- NIROHELPProducts
- AWESOME SUPPORTDepartments
- NIROHELPReasons
What comes across
- Every ticket
- Subject, message and dates, still credited to the same customer account.
- Every reply
- In order, with each reply’s author and date.
- Attachments
- Files stay in your Media Library and are re-attached to the new ticket.
- Assigned agent
- The agent a ticket was assigned to stays its agent.
- Products
- Awesome Support products become NiroHelp products, hierarchy included.
- Departments
- Each department becomes a ticket reason, hierarchy included.
What doesn't: Priorities, private notes, ticket history, secondary assignees and custom fields stay in Awesome Support, along with its add-on settings. Check ticket statuses after the import too: tickets with replies can arrive marked as waiting on your team.
Four steps, about ten minutes
Keep Awesome Support activated while this runs — NiroHelp reads from it, and the Migrate button stays greyed out if it can't find it.
Install NiroHelp
Add it from your dashboard and activate it. Leave Awesome Support switched on, and keep the AI auto-responder off until the import is done.
Open the Migration tab
NiroHelp → Settings → Migration. Awesome Support shows up as detected, with its Migrate button enabled.
Click Migrate
It imports in batches in the background. A progress panel keeps count — you can close the tab.
Check and go live
Review the imported tickets, then link your menus to the My Tickets and Submit a Ticket pages.
Why it's safe to just try it
Run it on staging, or run it twice. Awesome Support keeps its tickets, and deleting them is a separate step you take when you're ready.
Tickets are copied, not moved
Tickets and replies stay in Awesome Support. The one change: attachments are re-attached to the new NiroHelp ticket.
Safe to run twice
Already-imported tickets are marked and skipped on the next run.
Clean up when you’re ready
Once you've checked the import, Clean deletes Awesome Support's copies — after asking — and keeps every NiroHelp copy.
Handles a long history
Imports in resumable batches, so years of tickets are fine.
What you add on top of your Awesome Support tickets
Everything here is in NiroHelp today — check it against what your Awesome Support setup does now.
| NiroHelp | Plan | |
|---|---|---|
| Knowledge base with topics and search | Included — NiroHelp | Free |
| Products shared by articles and tickets | Included — NiroHelp | Free |
| Customer login by code, magic link or password | Included — NiroHelp | Free |
| Random, round-robin or least-loaded assignment | Included — NiroHelp | Free |
| Dashboard that flags tickets needing attention | Included — NiroHelp | Free |
| AI chatbot that answers from your articles | Included — NiroHelp | Pro |
| AI auto-responder for tickets | Included — NiroHelp | Pro |
| Email piping from your mailbox | Included — NiroHelp | Pro |
Knowledge base with topics and search
- NiroHelp
- Included — NiroHelp
- Plan
- Free
Products shared by articles and tickets
- NiroHelp
- Included — NiroHelp
- Plan
- Free
Customer login by code, magic link or password
- NiroHelp
- Included — NiroHelp
- Plan
- Free
Random, round-robin or least-loaded assignment
- NiroHelp
- Included — NiroHelp
- Plan
- Free
Dashboard that flags tickets needing attention
- NiroHelp
- Included — NiroHelp
- Plan
- Free
AI chatbot that answers from your articles
- NiroHelp
- Included — NiroHelp
- Plan
- Pro
AI auto-responder for tickets
- NiroHelp
- Included — NiroHelp
- Plan
- Pro
Email piping from your mailbox
- NiroHelp
- Included — NiroHelp
- Plan
- Pro
Unlimited agents and unlimited tickets on every plan, including the free one.
After the import
Three things to check before customers sign in.
Review ticket statuses
Tickets with a conversation can arrive marked as waiting on your team. Filter the imported tickets and close the ones that were already finished.
Check agent assignments
Only the primary assignee comes across. Reassign any tickets your secondary agents were handling.
Start your knowledge base
Write articles for the questions your old tickets keep asking, then run a Sync on Pro so the AI can answer from them.
FAQ
Questions about switching
No — the opposite. Leave Awesome Support activated while the import runs, because NiroHelp reads directly from it. The Migrate button stays disabled until it detects Awesome Support is present. Once the import is finished and you have checked the results, you can deactivate Awesome Support whenever you like.
No. Awesome Support customers already have WordPress accounts, and each imported ticket stays credited to the same one, so customers see their history as soon as they sign in.
They stay in your Media Library and are re-attached to the new NiroHelp ticket. That is the one change the import makes on the Awesome Support side: the files now belong to the NiroHelp ticket rather than the original.
No. Priorities are not mapped onto NiroHelp’s urgency field, and Awesome Support’s private notes, ticket history and custom fields are not imported. If you rely on any of them, keep Awesome Support installed as a read-only archive for a while.
Nothing breaks. Every imported ticket is marked with the Awesome Support ticket it came from, so a second run skips it and brings over only tickets opened since. Replies added in Awesome Support to a ticket that has already come across are not picked up.
Clean is for after you have checked the import. It permanently deletes the Awesome Support tickets that came across and their replies, along with Awesome Support’s products and departments, and keeps every NiroHelp copy. It asks before it runs; take a backup first, because there is no undo.
The chatbot and the ticket auto-responder are Pro features. Ticketing, the knowledge base and this migration are all in the free plan on WordPress.org — so you can finish the whole switch before deciding about the AI.
Try it on a staging copy first
Import your ticket history, look around, and decide. Awesome Support keeps working the whole time.