Pay for the AI. Not for seats.
The help desk itself is free forever. The paid plans turn on the AI that answers your tickets — priced per site, so adding teammates never costs more.
- 30-day money-back on every paid plan
- Unlimited agents — no per-seat fees, ever
- Free plan needs no account or card
Yearly saves $31–$151 a year — about two months free
Starter
One site, and the repeat tickets stop reaching your team.
1 site — billed $149/yearSave $31/yr
Get Starter30-day money-back · cancel anytime
Everything in Free, plus
- AI auto-responder — answers tickets from your docs
- AI chatbot on your site and any other
- Email piping from your mailbox
- Ask NiroHelp copilot on the dashboard
- 1,000 AI credits a month — one credit per AI answer
- Priority email support
Growth
Five sites on one license — about $9 a site.
5 sites — billed $449/yearSave $91/yr
Get Growth30-day money-back · cancel anytime
Everything in Starter, plus
- 5 sites, one license, one bill
- 6,000 AI credits a month — six times Starter
- Every AI feature on every site
- Priority email support
Agency
Ten client sites, each with its own branded AI.
10 sites — billed $749/yearSave $151/yr
Get Agency30-day money-back · cancel anytime
Everything in Growth, plus
- 10 sites, one license, one bill
- 15,000 AI credits a month
- Chatbot branded per client
- Voice call support, on top of priority email
Free
NO TIME LIMITA complete help desk on your own site — docs, tickets and the dashboard. Free forever, on WordPress.org. No account, no card, no trial clock.
What you get
- Knowledge base with topics, search and voting
- Ticketing with 8 stages
- Automatic ticket assignment
- Support dashboard
- Import from 7 plugins
- Unlimited agents and tickets
What an AI credit buys
One credit is one AI answer — a chatbot reply, an auto-responder reply to a ticket, or a copilot question. Length doesn’t matter: one answer, one credit. If you run out before the month resets, the AI pauses and everything else keeps working — docs, tickets, email, your team.
All plans include unlimited agents, unlimited tickets, and unlimited help articles.
The real cost of a tool stack
What the same setup costs elsewhere
Five common support stacks — including the all-WordPress one — next to NiroHelp Starter, per year.
Per year, for a 3-agent team, at each vendor’s annual-billing list price.
Even the cheapest — the All-WordPress stack — runs $118 a year more than NiroHelp Starter, for 3 tools to keep in sync and none of them answering a ticket on its own.
Try it for a month. If it doesn't earn its keep, we refund it.
Email us within 30 days of your purchase and we’ll send the money back — no forms, no "tell us why" survey. The free plan keeps working either way, and your docs and tickets stay exactly where they are: in your own WordPress database.
— The NiroHelp team, Codexpert
What's in each plan
Free covers a full help desk. The paid plans add the AI — and differ in how many sites and AI credits you get.
| Free | Starter | Growth | Agency | |
|---|---|---|---|---|
| Knowledge base | ||||
| Help articles, topics and search | Included — Free | Included — Starter | Included — Growth | Included — Agency |
| Helpful / not helpful voting | Included — Free | Included — Starter | Included — Growth | Included — Agency |
| Article URL structures | 9 | 9 | 9 | 9 |
| Ticketing | ||||
| Ticket stages tracked | 8 | 8 | 8 | 8 |
| Automatic assignment | Included — Free | Included — Starter | Included — Growth | Included — Agency |
| Custom ticket fields | Included — Free | Included — Starter | Included — Growth | Included — Agency |
| Customer login methods | 3 | 3 | 3 | 3 |
| On-site ticket form | Included — Free | Included — Starter | Included — Growth | Included — Agency |
| Email piping from your mailbox | Not included — Free | Included — Starter | Included — Growth | Included — Agency |
| Multiple shared inboxes | Not included — Free | Included — Starter | Included — Growth | Included — Agency |
| Dashboard | ||||
| Support dashboard and metrics | Included — Free | Included — Starter | Included — Growth | Included — Agency |
| Tickets ranked by risk | Included — Free | Included — Starter | Included — Growth | Included — Agency |
| Ask NiroHelp copilot | Not included — Free | Included — Starter | Included — Growth | Included — Agency |
| AI | ||||
| AI chatbot on your site | Not included — Free | Included — Starter | Included — Growth | Included — Agency |
| AI auto-responder for tickets | Not included — Free | Included — Starter | Included — Growth | Included — Agency |
| Confidence threshold control | Not included — Free | Included — Starter | Included — Growth | Included — Agency |
| AI credits per month | Not included — Free | 1,000 | 6,000 | 15,000 |
| Licensing & support | ||||
| Sites included | Unlimited | 1 | 5 | 10 |
| Agents and tickets | Unlimited | Unlimited | Unlimited | Unlimited |
| Import from other plugins | 7 | 7 | 7 | 7 |
| Support | Community | Priority email | Priority email | Priority email |
| Voice call support | Not included — Free | Not included — Starter | Not included — Growth | Included — Agency |
| Money-back guarantee | Not applicable — Free | 30 days | 30 days | 30 days |
Knowledge base
Help articles, topics and search
- Free
- Included — Free
- Starter
- Included — Starter
- Growth
- Included — Growth
- Agency
- Included — Agency
Helpful / not helpful voting
- Free
- Included — Free
- Starter
- Included — Starter
- Growth
- Included — Growth
- Agency
- Included — Agency
Article URL structures
- Free
- 9
- Starter
- 9
- Growth
- 9
- Agency
- 9
Ticketing
Ticket stages tracked
- Free
- 8
- Starter
- 8
- Growth
- 8
- Agency
- 8
Automatic assignment
- Free
- Included — Free
- Starter
- Included — Starter
- Growth
- Included — Growth
- Agency
- Included — Agency
Custom ticket fields
- Free
- Included — Free
- Starter
- Included — Starter
- Growth
- Included — Growth
- Agency
- Included — Agency
Customer login methods
- Free
- 3
- Starter
- 3
- Growth
- 3
- Agency
- 3
On-site ticket form
- Free
- Included — Free
- Starter
- Included — Starter
- Growth
- Included — Growth
- Agency
- Included — Agency
Email piping from your mailbox
- Free
- Not included — Free
- Starter
- Included — Starter
- Growth
- Included — Growth
- Agency
- Included — Agency
Multiple shared inboxes
- Free
- Not included — Free
- Starter
- Included — Starter
- Growth
- Included — Growth
- Agency
- Included — Agency
Dashboard
Support dashboard and metrics
- Free
- Included — Free
- Starter
- Included — Starter
- Growth
- Included — Growth
- Agency
- Included — Agency
Tickets ranked by risk
- Free
- Included — Free
- Starter
- Included — Starter
- Growth
- Included — Growth
- Agency
- Included — Agency
Ask NiroHelp copilot
- Free
- Not included — Free
- Starter
- Included — Starter
- Growth
- Included — Growth
- Agency
- Included — Agency
AI
AI chatbot on your site
- Free
- Not included — Free
- Starter
- Included — Starter
- Growth
- Included — Growth
- Agency
- Included — Agency
AI auto-responder for tickets
- Free
- Not included — Free
- Starter
- Included — Starter
- Growth
- Included — Growth
- Agency
- Included — Agency
Confidence threshold control
- Free
- Not included — Free
- Starter
- Included — Starter
- Growth
- Included — Growth
- Agency
- Included — Agency
AI credits per month
- Free
- Not included — Free
- Starter
- 1,000
- Growth
- 6,000
- Agency
- 15,000
Licensing & support
Sites included
- Free
- Unlimited
- Starter
- 1
- Growth
- 5
- Agency
- 10
Agents and tickets
- Free
- Unlimited
- Starter
- Unlimited
- Growth
- Unlimited
- Agency
- Unlimited
Import from other plugins
- Free
- 7
- Starter
- 7
- Growth
- 7
- Agency
- 7
Support
- Free
- Community
- Starter
- Priority email
- Growth
- Priority email
- Agency
- Priority email
Voice call support
- Free
- Not included — Free
- Starter
- Not included — Starter
- Growth
- Not included — Growth
- Agency
- Included — Agency
Money-back guarantee
- Free
- Not applicable — Free
- Starter
- 30 days
- Growth
- 30 days
- Agency
- 30 days
Pricing FAQ
Questions about billing
The AI and the mailbox. That means the chat widget that answers visitors from your help articles, the auto-responder that replies to tickets when your docs clear the confidence threshold, the Ask NiroHelp copilot on the dashboard, and email piping with multiple shared inboxes. The whole help desk underneath — knowledge base, ticketing, assignment, roles, the dashboard and all seven importers — is in the free plan.
One credit is one AI answer: a chatbot reply, an auto-responder reply to a ticket, or a copilot question. A long answer costs the same as a short one. Starter includes 1,000 a month, Growth 6,000, Agency 15,000, and the count resets on the 1st of the month.
The AI pauses until the 1st of the month, when your credits reset. Nothing else changes — tickets keep arriving, your team keeps answering them, the knowledge base and email piping keep working. The usage panel in your dashboard shows how many answers you have left and when the count resets, so it never catches you by surprise.
No. Every plan includes unlimited agents, unlimited tickets and unlimited articles. Pricing is per site, so growing your team never changes your bill.
No. Every paid plan includes the AI service — you register your site once and paste in the key we email you. There is no separate model subscription and no API key to manage.
No. The free plan is the plugin itself — install it and you have the knowledge base, ticketing and dashboard with no sign-up, no card and no trial clock. You only create an account when you turn on the AI.
Yes. The knowledge base and ticketing modules are open source and published on the WordPress.org plugin directory. There is no trial clock, no agent cap, and no feature that stops working after a month.
Yes — 30 days, no questions asked. Email us and we send the money back.
The AI features switch off and the plugin falls back to the free plan. Your articles, tickets, replies and settings all stay put — they are ordinary WordPress posts and comments in your own database.
Yearly billing works out to roughly two months free on every paid plan — $31 a year on Starter, $91 on Growth, $151 on Agency. You can switch between monthly and yearly at any time.
Yes. Deactivate the license on the old site and activate it on the new one; there is no cooldown and no support ticket needed.
Start on the free plan today
Install it from your WordPress dashboard, add the AI whenever you're ready.