Switching from BasePress to NiroHelp
Your articles, knowledge bases and sections move across in one click. Then you get what BasePress doesn’t include: a ticket system, and an AI that replies to tickets from those same articles.
Free plan on WordPress.org · Importing never modifies BasePress
The mapping
- BASEPRESSArticles
- NIROHELPDocs
- BASEPRESSKnowledge bases & sections
- NIROHELPTopics
- BASEPRESSLikes / dislikes
- NIROHELPHelpful votes
- BASEPRESSFeatured images
- NIROHELPFeatured images
What comes across
- Every article
- Titles, slugs, full content, excerpts and dates, as ordinary WordPress posts.
- Knowledge bases and sections
- The whole tree becomes nested NiroHelp topics, with names and descriptions.
- Helpful votes
- Likes and dislikes become helpful and not-helpful votes on each article.
- Draft and published state
- Unpublished drafts arrive as drafts, not accidentally live.
- Featured images
- The same image stays attached — nothing is duplicated in the Media Library.
- Authors
- Each article stays credited to the same WordPress user.
What doesn't: BasePress’ own article and section ordering, its themes and its settings stay behind — NiroHelp has its own layout to set up once. Your BasePress install keeps all of it until you choose to remove it.
Four steps, about ten minutes
Keep BasePress activated while this runs — NiroHelp reads from it, and the Migrate button stays greyed out if it can't find it.
Install NiroHelp
Add it from your dashboard and activate it. Leave BasePress switched on.
Open the Migration tab
NiroHelp → Settings → Migration. BasePress shows up as detected, with its Migrate button enabled.
Click Migrate
It imports in batches in the background. A progress panel keeps count — you can close the tab.
Check and go live
Review your articles, choose a URL structure, then point your menus at the new Docs page.
Why it's safe to just try it
Run it on staging, or run it twice — the import never changes BasePress. Deleting the old copies is a separate step you take when you're ready.
BasePress is only read
The import copies content across. Nothing in BasePress is edited, moved or deleted.
Safe to run twice
Already-imported articles are marked and skipped on the next run.
Clean up when you’re ready
Once you've checked the import, Clean deletes BasePress's copies — after asking — and keeps every NiroHelp copy.
Handles big libraries
Imports in resumable batches, so hundreds of articles are fine.
What you gain over BasePress
BasePress is a knowledge base. NiroHelp is a knowledge base plus the support desk that usually sits next to one.
| NiroHelp | BasePress | |
|---|---|---|
| Knowledge base with topics and search | Included — NiroHelp | Included — BasePress |
| Article feedback voting | Included — NiroHelp | Included — BasePress |
| Support ticket system | Included — NiroHelp | Not included — BasePress |
| Customer login without a WP account | 3 methods | Not included — BasePress |
| AI that replies to tickets on its own | Included — NiroHelp | Not included — BasePress |
| Email piping into tickets | Included — NiroHelp | Not included — BasePress |
| Shared product taxonomy across docs and tickets | Included — NiroHelp | Not included — BasePress |
Knowledge base with topics and search
- NiroHelp
- Included — NiroHelp
- BasePress
- Included — BasePress
Article feedback voting
- NiroHelp
- Included — NiroHelp
- BasePress
- Included — BasePress
Support ticket system
- NiroHelp
- Included — NiroHelp
- BasePress
- Not included — BasePress
Customer login without a WP account
- NiroHelp
- 3 methods
- BasePress
- Not included — BasePress
AI that replies to tickets on its own
- NiroHelp
- Included — NiroHelp
- BasePress
- Not included — BasePress
Email piping into tickets
- NiroHelp
- Included — NiroHelp
- BasePress
- Not included — BasePress
Shared product taxonomy across docs and tickets
- NiroHelp
- Included — NiroHelp
- BasePress
- Not included — BasePress
Comparison covers what NiroHelp does today. AI features and email piping are on the Pro plan.
After the import
Three things to check before you switch your menus over.
Pick your URL structure
Choose the structure closest to your old BasePress URLs, then redirect anything that changed so search results keep working.
Put things in order
Drag your topics and articles into reading order on the Topics and Docs screens, so the knowledge base reads the way you intend.
Run a Sync if you are on Pro
That pushes your newly imported articles into the AI index, so the chatbot and auto-responder can answer from them.
FAQ
Questions about switching
No — the opposite. Leave BasePress activated while the import runs, because NiroHelp reads directly from it. The Migrate button stays disabled until it detects BasePress is present. Once the import is finished and you have checked the results, you can deactivate BasePress whenever you like.
Not automatically — NiroHelp has its own URL settings, with several structures to choose from. Pick the one closest to your BasePress setup in Settings, and add redirects for anything that still differs. Do this before you point your menus at the new pages.
No. BasePress keeps its own ordering for sections and articles, and the importer does not read it, so both arrive in default order. Drag them into place on the Docs and Topics screens.
Nothing breaks. Every imported article is marked with where it came from, so a second run skips anything already brought across. This is what makes it safe to re-run after adding a few more BasePress articles.
Clean is for after you have checked the import. It permanently deletes the BasePress articles that came across, along with every BasePress knowledge base and section, and keeps every NiroHelp copy. It asks before it runs; take a backup first, because there is no undo.
Yes. Articles come across as ordinary WordPress posts with their content, so images, headings, lists and formatting carry over. Code blocks get syntax highlighting and images get click-to-zoom in NiroHelp.
The chatbot and the ticket auto-responder are Pro features. The knowledge base, the ticket system, and this migration are all in the free plan on WordPress.org — so you can complete the whole switch before deciding about the AI.
Try it on a staging copy first
Import your BasePress library, look around, and decide. BasePress keeps working the whole time.