Switching from weDocs to NiroHelp
Your documentation tree moves across in one click — sections become topics, articles become docs. Then you get what weDocs never had: a ticket system, and an AI that replies to tickets from those same articles.
Free plan on WordPress.org · Importing never modifies weDocs
The mapping
- WEDOCSDocs with pages beneath
- NIROHELPTopics
- WEDOCSArticle pages
- NIROHELPDocs
- WEDOCSHelpful votes
- NIROHELPHelpful votes
- WEDOCSFeatured images
- NIROHELPFeatured images
What comes across
- Every article
- Each page with nothing beneath it becomes a doc, with its title, slug, content, excerpt, dates and author.
- Your section tree
- Every page that has pages beneath it becomes a topic, nested the way it was.
- Topic filing
- An article is filed under its section and every section above it, so readers find it at any level.
- Article order
- Each article’s manual order carries across.
- Helpful votes
- weDocs’ positive and negative counts become helpful and not-helpful votes.
- Draft and published state
- Drafts, pending, private and scheduled articles keep their status.
- Featured images
- The same image stays attached — nothing is duplicated in the Media Library.
What doesn't: The text written on a section page itself stays behind, because a section becomes a NiroHelp topic — a name and a description, not an article. The order of your sections and weDocs tags stay behind too. Your weDocs install keeps all of it until you choose to remove it.
Four steps, about ten minutes
Keep weDocs activated while this runs — NiroHelp reads from it, and the Migrate button stays greyed out if it can't find it.
Install NiroHelp
Add it from your dashboard and activate it. Leave weDocs switched on.
Open the Migration tab
NiroHelp → Settings → Migration. weDocs shows up as detected, with its Migrate button enabled.
Click Migrate
It imports in batches in the background. A progress panel keeps count — you can close the tab.
Check and go live
Review your articles, choose a URL structure, then point your menus at the new Docs page.
Why it's safe to just try it
Run it on staging, or run it twice — the import never changes weDocs. Deleting the old copies is a separate step you take when you're ready.
weDocs is only read
The import copies content across. Nothing in weDocs is edited, moved or deleted.
Safe to run twice
Already-imported articles are marked and skipped on the next run.
Clean up when you’re ready
Once you've checked the import, Clean deletes weDocs's copies — after asking — and keeps every NiroHelp copy.
Handles big libraries
Imports in resumable batches, so hundreds of articles are fine.
What you gain over weDocs
weDocs is a knowledge base. NiroHelp is a knowledge base plus the support desk that usually sits next to one.
| NiroHelp | weDocs | |
|---|---|---|
| Knowledge base with topics and search | Included — NiroHelp | Included — weDocs |
| Article feedback voting | Included — NiroHelp | Included — weDocs |
| Support ticket system | Included — NiroHelp | Not included — weDocs |
| Customer login without a WP account | 3 methods | Not included — weDocs |
| AI that replies to tickets on its own | Included — NiroHelp | Not included — weDocs |
| Email piping into tickets | Included — NiroHelp | Not included — weDocs |
| Shared product taxonomy across docs and tickets | Included — NiroHelp | Not included — weDocs |
Knowledge base with topics and search
- NiroHelp
- Included — NiroHelp
- weDocs
- Included — weDocs
Article feedback voting
- NiroHelp
- Included — NiroHelp
- weDocs
- Included — weDocs
Support ticket system
- NiroHelp
- Included — NiroHelp
- weDocs
- Not included — weDocs
Customer login without a WP account
- NiroHelp
- 3 methods
- weDocs
- Not included — weDocs
AI that replies to tickets on its own
- NiroHelp
- Included — NiroHelp
- weDocs
- Not included — weDocs
Email piping into tickets
- NiroHelp
- Included — NiroHelp
- weDocs
- Not included — weDocs
Shared product taxonomy across docs and tickets
- NiroHelp
- Included — NiroHelp
- weDocs
- Not included — weDocs
Comparison covers what NiroHelp does today. AI features and email piping are on the Pro plan.
After the import
Four things to check before you switch your menus over.
Pick your URL structure
Choose the structure closest to your old weDocs URLs, then redirect anything that changed so search results keep working.
Move any section intros
If a weDocs section page carried intro text, paste it into that topic’s description or into a first article.
Put your topics in order
Articles keep their order, but topics arrive in default order. Drag them into reading order on the Topics screen.
Run a Sync if you are on Pro
That pushes your newly imported articles into the AI index, so the chatbot and auto-responder can answer from them.
FAQ
Questions about switching
No — the opposite. Leave weDocs activated while the import runs, because NiroHelp reads directly from it. The Migrate button stays disabled until it detects weDocs is present. Once the import is finished and you have checked the results, you can deactivate weDocs whenever you like.
Any weDocs page that has pages beneath it becomes a topic, and the topics nest the way the pages did. Pages with nothing beneath them become docs, filed under their own section and every section above it. A top-level page with no pages under it becomes a doc without a topic.
It stays in weDocs. A section becomes a NiroHelp topic, which has a name and a description rather than an article body, so the importer does not carry that page’s content. If a section page held a useful intro, copy it into the topic description.
Nothing breaks. Every imported article is marked with where it came from, so a second run skips anything already brought across. This is what makes it safe to re-run after adding a few more weDocs articles.
Clean is for after you have checked the import. It permanently deletes the weDocs articles that came across, plus all weDocs tags, and keeps every NiroHelp copy; section pages are left in weDocs. It asks before it runs; take a backup first, because there is no undo — and do not run Migrate again afterwards, since the emptied sections would then import as articles.
Yes. weDocs’ positive and negative counts become helpful and not-helpful votes on each article, so your best and worst articles are still easy to spot.
The chatbot and the ticket auto-responder are Pro features. The knowledge base, the ticket system, and this migration are all in the free plan on WordPress.org — so you can complete the whole switch before deciding about the AI.
Try it on a staging copy first
Import your weDocs library, look around, and decide. weDocs keeps working the whole time.